Terms of Service

1. Acceptance of Terms

Welcome to Inflira ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our influencer marketing platform, including our campaign management and Brand Ambassador Management System ("BAMS") workflows, and related services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our Service. We reserve the right to modify these Terms at any time, and your continued use of the Service constitutes acceptance of any changes.

2. Description of Service

Inflira is an online platform that connects influencers with companies for marketing collaborations, campaigns, and ongoing brand ambassador relationships. Our Service includes:

• Profile creation and management for influencers and companies
• Campaign creation, management, and collaboration tools
• BAMS tools for managing ongoing ambassador programs and relationships
• Payment tracking and management services
• Analytics and reporting features
• Messaging and communication tools
• Social media integration and metrics tracking

We reserve the right to modify, suspend, or discontinue any aspect of our Service at any time with or without notice.

3. User Accounts and Eligibility

3.1 Eligibility

To use our Service, you must:

• Be at least 18 years old (or the age of majority in your jurisdiction)
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete information during registration
• Comply with all applicable laws and regulations

3.2 Account Registration

When creating an account, you agree to:

• Provide truthful, accurate, and complete information
• Maintain and update your information as needed
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

3.3 Account Types

Influencer Accounts: For content creators seeking brand collaborations

Company Accounts: For businesses seeking influencer partnerships

Each account type has specific features and responsibilities as outlined in these Terms.

4. User Conduct and Responsibilities

4.1 Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You will not:

• Violate any applicable laws, regulations, or third-party rights
• Engage in fraudulent, deceptive, or misleading activities
• Upload or share harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Service or its servers
• Use automated tools to access or interact with the Service without permission
• Impersonate others or create false identities
• Spam, harass, or abuse other users

4.2 Content Standards

All content you post or share must:

• Be accurate and not misleading
• Comply with applicable advertising and disclosure laws
• Respect intellectual property rights
• Not contain harmful, offensive, or illegal material
• Follow platform-specific guidelines and community standards

4.3 Professional Conduct

Users are expected to maintain professional standards in all interactions, including:

• Honest and transparent communication
• Timely delivery of agreed-upon services
• Respectful treatment of all platform users
• Compliance with campaign requirements and deadlines

5. Subscription Plans and Billing

5.1 Subscription Tiers

Influencer Plans:

• Free: Basic profile and limited features
• Premium: Enhanced visibility and advanced features
• Pro: Unlimited access and premium support

Company Plans:

• Basic: Limited campaign creation and basic features
• Business: Enhanced campaign tools and analytics
• Enterprise: Full access and dedicated support

5.2 Billing and Payment

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable unless otherwise specified
• You authorize us to charge your payment method for all applicable fees
• Failure to pay may result in service suspension or termination
• Price changes will be communicated with 30 days' notice

5.3 Cancellation and Refunds

• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of the current billing period
• No refunds for partial months or unused features
• We may offer prorated refunds at our discretion for exceptional circumstances

6. Campaign Terms and Payment Processing

6.1 Campaign Agreements

When participating in campaigns, users agree to:

• Honor all terms specified in campaign briefs
• Deliver content according to agreed specifications and deadlines
• Comply with FTC disclosure requirements and applicable advertising laws
• Maintain professional standards throughout the collaboration

6.2 Payment Processing

• Payments are made directly between companies and influencers (bank transfer, UPI, etc.)
• Campaign payments are tracked on the platform for transparency
• Platform fees are applicable as per subscription plan
• Both parties must confirm payments within 7 business days
• Users are responsible for applicable taxes on their earnings

6.3 Dispute Resolution

In case of campaign disputes:

• Users should first attempt to resolve issues directly
• Unresolved disputes may be escalated to our mediation team
• We reserve the right to make final decisions on disputed payments
• Evidence and documentation may be required for dispute resolution

7. Intellectual Property Rights

7.1 Platform Content

Inflira owns all rights to:

• The platform design, software, and functionality
• Our trademarks, logos, and brand materials
• Proprietary algorithms and recommendation systems
• Platform-generated analytics and reports

7.2 User Content

You retain ownership of content you create, but grant us:

• A license to display, distribute, and promote your content on our platform
• Rights to use your content for platform marketing and promotional purposes
• Permission to create derivative works for platform functionality

7.3 Third-Party Trademarks and Brand Assets - Fair Use under Indian Law

7.3.1 Legal Basis under Trade Marks Act, 1999

Inflira's platform displays icons, logos, and trademarks of third-party social media platforms and services (including but not limited to Instagram, Facebook, Meta, TikTok, YouTube, X (formerly Twitter), LinkedIn, Google, and others) under the principles of fair use as contemplated under Section 30 of the Trade Marks Act, 1999. Our use is strictly limited to the following bona fide purposes:

• Identifying integration capabilities with those platforms for user convenience
• Indicating connection status to users' accounts on those platforms
• Facilitating navigation and user experience within our Service
• Displaying analytics data sourced from those platforms with proper attribution
• Enabling users to distinguish between different social media platforms in our interface

This use is descriptive and referential in nature, intended solely to indicate the identity of the third-party services with which our platform integrates, and does not constitute use "as a trademark" within the meaning of Section 29 of the Trade Marks Act, 1999.

7.3.2 Trademark Ownership and Attribution

Acknowledgment of Ownership:

• Instagram, Facebook, and Meta are trademarks of Meta Platforms, Inc.
• TikTok is a trademark of ByteDance Ltd.
• YouTube and Google are trademarks of Google LLC
• X and the X logo are trademarks of X Corp. (formerly Twitter, Inc.)
• LinkedIn is a trademark of LinkedIn Corporation
• All other third-party trademarks, service marks, trade names, and logos displayed on Inflira are the exclusive property of their respective owners

7.3.3 Non-Affiliation and Non-Endorsement Disclaimers

Important Legal Disclaimers:

• Inflira is an independent platform and is NOT owned, operated, endorsed, sponsored, or affiliated with Meta Platforms Inc., ByteDance Ltd., Google LLC, X Corp., LinkedIn Corporation, or any other third-party platform whose trademarks appear on our Service
• The display of third-party trademarks does NOT imply any partnership, joint venture, agency relationship, or endorsement by these companies
• Inflira does NOT claim any ownership rights, proprietary interest, or intellectual property rights in any third-party trademarks
• The use of these trademarks is purely symbolic and functional, intended to help users identify and connect their accounts from these platforms
• Any perceived association is solely due to technical integration via official APIs and OAuth protocols provided by these platforms

7.3.4 Limitations on Trademark Use

Inflira's use of third-party trademarks is strictly limited as follows:

• No Alteration: We do not modify, distort, or alter third-party logos or trademarks in any manner
• Official Assets Only: We use only official, publicly available brand assets
• Contextual Clarity: Trademarks are displayed only in contexts that clearly indicate their referential purpose
• No Commercial Misuse: We do not use third-party trademarks for direct advertising, merchandising, or in a manner that suggests endorsement
• Proportional Display: Third-party logos are displayed in a size and manner that does not suggest primary branding or ownership by Inflira

7.3.5 Compliance with Platform API Terms

Inflira's integration with third-party platforms is conducted in accordance with the respective platform's API Terms of Service and Brand Guidelines. Users acknowledge that by connecting their accounts from these platforms, they are also bound by the respective platform's terms of service and privacy policies.

7.3.6 Trademark Grievance Mechanism

If you are a trademark owner or authorized representative and believe your trademark is being used inappropriately or in violation of the Trade Marks Act, 1999, please submit a written notice to our designated Grievance Officer:

Your notice should include:

• Identification of the trademark (registration number under Trade Marks Act, 1999, if applicable)
• Description of where the trademark appears on our platform (URL or screenshot)
• Explanation of how the use violates your rights under Indian law
• Your contact information and signature
• A statement of good faith belief that the use is not authorized

We will investigate all legitimate trademark complaints within 10 business days and take appropriate action in accordance with Indian law.

7.4 Copyright Compliance under Copyright Act, 1957

7.4.1 Intermediary Status under Information Technology Act, 2000

Inflira operates as an intermediary as defined under Section 2(1)(w) of the Information Technology Act, 2000 ("IT Act"). In accordance with Section 79 of the IT Act and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Inflira is not liable for third-party content hosted on the platform, subject to compliance with due diligence requirements.

7.4.2 Grievance Officer for Copyright and Content Complaints

In compliance with Rule 3(2) of the IT (Intermediary Guidelines) Rules, 2021, Inflira Technologies Private Limited has appointed a designated Grievance Officer to address complaints regarding copyright infringement, unlawful content, or violation of intellectual property rights:

If you believe that content on our platform infringes your copyright under the Copyright Act, 1957, please send a written complaint containing:

• Your name, address, and contact details
• Identification of the copyrighted work claimed to be infringed
• Identification of the infringing material and its location on our platform (URL)
• A statement that you have a good faith belief that the use is not authorized
• A statement that the information provided is accurate
• Your physical or electronic signature

The Grievance Officer will acknowledge your complaint within 24 hours and resolve it within 15 days as mandated under the IT Rules, 2021.

7.4.3 Notice and Takedown Procedure

Upon receiving a valid complaint regarding copyright infringement or unlawful content, Inflira will:

• Promptly investigate the complaint
• Remove or disable access to the allegedly infringing content within a reasonable timeframe
• Notify the user who posted the content about the complaint and removal
• Provide an opportunity for the user to submit a counter-notice if they believe the removal was erroneous

7.4.4 User Obligations and Indemnification

By uploading, posting, or submitting content to Inflira, you represent and warrant that:

• You own or have obtained all necessary rights, licenses, and permissions for the content
• Your content does not infringe any third-party intellectual property rights under Indian law
• You have the right to grant Inflira the licenses described in these Terms
• Your content complies with the Copyright Act, 1957, Trade Marks Act, 1999, and all other applicable Indian laws

You agree to indemnify and hold harmless Inflira, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your violation of any third-party intellectual property rights or breach of these Terms.

7.5 Respect for Third-Party Rights - User Obligations

All users must:

• Respect copyrights, trademarks, patents, and other intellectual property rights under Indian law
• Obtain necessary permissions and licenses for third-party content before posting
• Provide proper attribution when using third-party content under license
• Report suspected intellectual property violations to admin@inflira.com
• Not use Inflira to distribute pirated, counterfeit, or unauthorized content
• Not impersonate or falsely claim affiliation with third-party brands
• Comply with the Copyright Act, 1957, Trade Marks Act, 1999, and IT Act, 2000

7.6 Platform's Right to Remove Content

Inflira reserves the right to monitor, review, and remove any user content that we believe, in our reasonable discretion:

• Violates these Terms or any applicable Indian law
• Infringes third-party intellectual property rights
• Is unlawful, harmful, threatening, defamatory, obscene, or otherwise objectionable
• May expose Inflira or our users to legal liability under Indian law

We may remove such content without prior notice and without liability to you or any third party, in accordance with our obligations under the IT Act, 2000 and IT Rules, 2021.

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to our data practices as described in the Privacy Policy.

Key privacy principles include:

• Transparent data collection and use practices
• Strong security measures to protect your information
• Respect for your privacy rights and preferences
• Compliance with applicable data protection laws (GDPR, CCPA, etc.)

9. Platform Security and Fraud Prevention

9.1 Security Measures

We implement comprehensive security measures including:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Multi-factor authentication options
• Fraud detection and prevention systems

9.2 User Security Responsibilities

Users must:

• Use strong, unique passwords for their accounts
• Enable two-factor authentication when available
• Report suspicious activities or security concerns
• Keep their contact information current for security notifications

9.3 Prohibited Activities

The following activities are strictly prohibited:

• Creating fake accounts or impersonating others
• Manipulating metrics or engagement data
• Attempting to circumvent platform security measures
• Engaging in money laundering or other financial crimes

10. Disclaimers and Limitation of Liability

10.1 Service Disclaimers

Our Service is provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, including:

• Merchantability and fitness for a particular purpose
• Uninterrupted or error-free operation
• Accuracy or reliability of user-generated content
• Security of data transmission or storage

10.2 Limitation of Liability

To the maximum extent permitted by law, Inflira shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid to us in the preceding 12 months
• Actions or omissions of other users
• Third-party content or services

10.3 User Responsibility

Users acknowledge that:

• They use the Service at their own risk
• They are responsible for their interactions with other users
• We do not guarantee the success of any campaigns or collaborations
• They should exercise caution when sharing personal information

11. Indemnification

You agree to indemnify, defend, and hold harmless Inflira, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Content you post or share on the platform
• Your interactions with other users

12. Termination

12.1 Termination by You

You may terminate your account at any time by:

• Using the account deletion feature in your settings
• Contacting our support team
• Following the data deletion instructions on our website

12.2 Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms or our policies
• Engage in fraudulent or illegal activities
• Fail to pay applicable fees
• Pose a security risk to the platform or other users

12.3 Effect of Termination

Upon termination:

• Your access to the Service will be immediately revoked
• Outstanding payments may be processed or withheld as appropriate
• Certain provisions of these Terms will survive termination
• Data deletion will be handled according to our Privacy Policy

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of India, specifically the jurisdiction of Karnataka, without regard to conflict of law principles. Any disputes arising from or relating to these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of Bangalore, Karnataka, India.

For users located outside India, these Terms shall be governed by Indian law, and you consent to the exclusive jurisdiction and venue of the courts of Bangalore, Karnataka, India for the resolution of any disputes.

13.2 Dispute Resolution Process

For any disputes arising from these Terms or your use of the Service:

1. Informal Resolution: Contact our support team at admin@inflira.com to attempt resolution within 30 days
2. Mediation: If informal resolution fails, disputes may be submitted to mediation in Bangalore, Karnataka
3. Arbitration: Unresolved disputes will be settled through binding arbitration in Bangalore, Karnataka under the Arbitration and Conciliation Act, 1996
4. Class Action Waiver: You waive the right to participate in class action lawsuits or class-wide arbitration

13.3 Exceptions

The following disputes are exempt from arbitration:

• Intellectual property disputes
• Small claims court matters
• Injunctive relief requests

14. Miscellaneous Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Inflira.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

14.3 Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights at any time.

14.4 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

14.5 Updates to Terms

We may update these Terms periodically. Material changes will be communicated through email or platform notifications.

15. Contact Information

For questions about these Terms of Service, please contact us:

We will respond to your inquiries within 5 business days.